Operating with AIS - for partner bank operations
This section is for branch operations leads, service managers, and business continuity contacts who coordinate day‑to‑day service with AIS. It uses bank‑familiar language (branch comms, change calendars, release bulletins)-not AIS internal runbooks or on‑call procedures.
:::tip Key takeaways
- Monitoring here means partner-appropriate health concepts-not AIS internal dashboards unless contracted.
- Incidents & support: Incident response & support; environments & APIs: Integrations.
- Definitions (SLA, RTO, webhook): Glossary.
:::
Chapters
| Topic | Page |
|---|---|
| Monitoring & availability | Monitoring & availability |
| Maintenance windows (comms template) | Maintenance windows |
| Releases & how you hear about them | Releases & notifications |
| When the bank must act | Bank action vs platform updates |