Sign-in, sessions, and security habits
What you do
- Open your bank’s Decision PRO URL (HTTPS) from a link your administrator gave you.
- Enter username and password (or use single sign-on if your bank enabled it).
- If prompted, complete multi-factor authentication (authenticator app or SMS-depends on your bank).
What happens behind the scenes (plain language)
- The system checks your identity and builds a session so you do not re-enter your password on every click.
- Sessions expire after a period of inactivity or at a scheduled time-your bank sets the policy. If you see “session expired,” sign in again; unsaved work on a form may be lost.
- Do not share your password or MFA device. Do not use Decision PRO from a public computer without your bank’s policy allowing it.
If something goes wrong
| Symptom | What to try |
|---|---|
| “Invalid credentials” | Caps lock, reset password via your bank’s process, or call internal IT. |
| Blank page after login | Hard refresh; try another browser; if still broken, IT checks network/ad-blocker. |
| Repeated logouts | Your bank may have shortened session time-ask admin. |
For trainers
Add screenshots of your bank’s actual login and MFA screens here; do not use production customer data in captures.
Next: Roles & navigation · Global UX patterns