Handoff from Akafay to Decision PRO
For: operations, credit, and digital owners designing the end-to-end journey.
What this is
Not every application completes straight-through. When policy, data quality, or risk requires a human, work continues in Decision PRO - the staff workspace - while AIS keeps the same intelligence trail available.
Why it matters
- Customers should not be left without a clear next step.
- Staff need a complete file (application, scores, reasons) without re-keying.
- Audit and risk expect one governed decision record - not a channel-only trail.
What typically happens
Straight-through cases can finish in the channel; referred cases move to Decision PRO while AIS keeps one intelligence trail.
- Akafay (or the channel) refers or holds the case per rules.
- Authorized staff open the related work in Decision PRO (applications, approvals, customer 360 - as enabled).
- Staff decide or escalate under your bank's segregation of duties.
- Channel and customer messaging update according to your deployment (confirm with AIS).
What you should prepare
- SOPs for refer / decline / approve across channel and desk.
- Role owners who monitor Decision PRO queues fed by digital volume.
- Training that covers both Akafay and Use Decision PRO.